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Shipping Policy

 Our Shipping Policy:
 


We charge flat AED 10.00 Delivery Charge for all items Below 10 Kg

For the bigger shipment more than 40 cm long and more than 10 Kg, we charge AED 10.00.


For certain bulky items or items that need extra care for the delivery will require an additional shipping fee ranges from 25 AED to 75 AED and might be applied to a single item or a group of items if they can be delivered together from the same warehouse.


Our shipments will be processed 2-3 days from respective warehouses and transit for other emirates  Abu Dhabi, Fujairah, Umm Al Quwain, Ras Al Khaimah, Al Ain, and other far cities will take 2 - 3 days according to the holiday falls in. We do not have delivery on Sunday.

 


 Our Return Policy:
 

Yes! you can return the product within 4 days from the date of delivery for the following reasons: 

  • Received an incorrect product (if the product is unused, in original unbroken packaging, and includes all tags).

  • A damaged / defective product (For electronics, open products will be accepted if different from the description or picture displayed).

  • If you have changed your mind or placed a wrong order.

we will only accept a return under certain conditions:

  • The items are in their original retail packaging (Sealed/Closed Box) and are not damaged or tampered with in any condition. The seal of the item needs to be in intact condition.
  • For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
  •  For all other products, returns are accepted if the product is unbroken with original packaging, including all accessories.

Please Make sure that the product is not listed in our non-returnable product list. Refund will be issued into your wallet or credit card, post-inspection at our end.


 

Our Refund Policy:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your wallet/credit card or original method of payment, within 10 - 45 days depending upon the issuing bank of the credit card. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@sandhai.ae.

 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@sandhai.ae.


 Note: Sandhai.ae will not deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the United Arab Emirates.
 

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